Online Tutorial

FAQ
Learn more about online tutoring
Available via video conference

Frequently Asked Questions

Why do you offer exclusively online tutoring?


We learnt through COVID-19 that online tutoring works really well when the tutor has the right equipment (all our tutors do). In fact, we think it's better than face-to-face. Online tutoring with Bespoke Learning Australia allows learners to access the best tutors regardless of their geographic location and there's flexibility for sessions to occur at a time and place that is suitable for both the learner and the tutor. We've also found that learners are more focused in online tutoring sessions - maybe because they're able to feel relaxed in their own environment, with access to all their learning materials.




Can you make an exception and organise face-to-face tutoring?


Unfortuantely, no. We pride ourselves on offering outstanding online tutoring and we stand by the quality of our service. We understand you may be concerned, or maybe you've had a negative experience with online learning, but we encourage you to try a session with Bespoke Learning Australia to really experience how amazing online tutoring can be. You're also welcome to send us an email with your concerns, a member of our team would be happy to chat with you.




What equipment does my learner need?


Your learner will require access to a device - like a tablet (i.e. iPad), laptop or computer. It is helpful, particularly for secondary students, if they're able to access their school learning materials online. Zoom will need to be accessible and your learner should aim to have their session in a space that is quiet and well lit. Remember, because we're online they don't need to necessarily be at home.




What does a typical tutoring session look like?


Once a learner has logged onto Zoom, the tutor will generally engage the learner in a brief conversation about what they're doing at school and how they've felt about the work. General conversation is important so that the learner and educator can build rapport with each other. A positive rapport leads to better educational outcomes. It also helps the tutor understand where the learner is at with the topic they're currently learning and will highlight any areas of concern. The academic component of the lesson will vary between students based on their goals for the session. For some students this might be homework support and for others it may include undertaking extension tasks to challenge their current knowledge. Our educators will often conclude the session with an opporunity for questions and a brief review of the content covered.




How do I book?


Bookings are made via the Bespoke Learning Australia website by clicking the 'Bookings' button at the top right. This button will redirect you to our Schedulista platform where you can make a new booking or manage an existing booking.




How do I pay?


When you book a tutoring session through our booking platform, your credit card details will be collected. These are securely stored through Stripe and Bespoke Learning Australia will not have access to the provided details. Payment will be automatically taken the day before your learner's tutoring session, or immediately in the event of booking an initial consultation. You generally only need to provide your payment details once, these will then be stored for all future bookings.




Am I able to reschedule or cancel?


You're able to reschedule or cancel a booking up to 48-hours prior to the session without penalty. Please read our cancellation policy (found on the 'Fees & Payments' page) carefully for full details. If you have any questions please email contact@bespokelearning.com.au.




How long are the tutoring sessions?


Tutoring sessions at Bespoke Learning Australia range from 30-minutes to 1-hour in duration. This is dependent on the learner's age, with students in year 7 & 8 having the option to choose between 45-minutes and 60-minutes based on their needs.




How do I select the right tutor for my learner?


Bespoke Learning Australia encourages you to book an initial consultation with your desired educator, or educators. Please talk to the educator about your learner's needs and goals, get to know each other and see if it seems like a 'good fit'. If you would like some assistance with selecting an educator, please email contact@bespokelearning.com.au. A member of our team will gladly respond via email or give you a call to chat about what you're looking for in a tutor and then make some recommendations.