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To ensure all learners are able to access tutoring when they require it and to allow our educators opportunity to plan around bookings, we require 48-hours notice to cancel or reschedule a tutoring session. Your booking can be cancelled or rescheduled online, via the link in your confirmation email. If you're cancelling within 48-hours please email contact@bespokelearning.com.au. If a cancellation is made within 48-hours, or in the event of a 'no show,' a 50% cancellation fee will be withheld by Bespoke Learning Australia and the remainder credited back to your card. In the event of sudden illness that prevents a learner from attending their scheduled tutoring session, a medical certificate must be provided to contact@bespokelearning.com.au within 3-business days of the cancelled session. A full refund will be provided in this event, less an $5.50 administration fee.

Should an educator cancel a session after payment has been made, a full refund will be issued within 3 business days.

Please note that the learner and their family are responsible for cancelling their own session through the online Schedulista platform, even if the session is part of a recurring event created by the educator. Details can be accessed via your confirmation and reminder emails.